YOGA SWARA, Ganda. Implementasi Customer Relationship Management Model IDIC Pada Website Jasa Laundry. Jurnal Janitra Informatika dan Sistem Informasi, Indonesia, v. 5, n. 1, p. 69–80, 2025. DOI: 10.59395/7svxd343. Disponível em: https://janitra.org/index.php/home/article/view/231. Acesso em: 7 oct. 2026.